Assessment of the level of stakeholders’ satisfaction with respect to the scope:

A methodological proposal for mining projects

Authors

  • Alfredo González León 
  • Myriam Sánchez Pinto
  • Boris Heredia Rojas

DOI:

https://doi.org/10.7764/RDLC.18.1.186

Keywords:

Stakeholder management, Scope management, Level of satisfaction, Project life cycle

Abstract

Traditionally, stakeholders have been underrepresented when defining the scope of a project, generating numerous problems during the execution and implementation of the project. Through this study, a procedure is proposed for helping the project management team to systematically identify and prioritize the involvement of each key stakeholder in mining projects. The procedure provides a tool to assess the level of completeness in defining the scope of the project, considering the stakeholders’ needs. With this methodological proposal, decision-makers and project managers will be able to ensure that the requirements and concerns of the stakeholders are properly considered in the early stages of the project, allowing a better level of satisfaction with respect to the desired scope of the project.

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Author Biographies

Alfredo González León 

Universidad Católica del Norte, Departamento Gestión de la Construcción
Ave. Angamos 0610, Antofagasta (Chile)

Myriam Sánchez Pinto

Universidad Católica del Norte, Departamento Gestión de la Construcción
Ave. Angamos 0610, Antofagasta (Chile)

Boris Heredia Rojas

Universidad Católica del Norte, Departamento Gestión de la Construcción
Ave. Angamos 0610, Antofagasta (Chile)

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Published

2019-04-06

How to Cite

González León , A., Sánchez Pinto, M., & Heredia Rojas, B. (2019). Assessment of the level of stakeholders’ satisfaction with respect to the scope:: A methodological proposal for mining projects. Revista De La Construcción. Journal of Construction, 18(1), 186–200. https://doi.org/10.7764/RDLC.18.1.186